A complaint against IGL states that the complainant is receiving bills for PNG usage on ad-hoc basis. Meter reading is not taking place even though the meter is installed outside the building. Despite reminders the bills are not being corrected. I would seek opinion of the consumers as to whether such complaint is in isolation or many of the consumers of PNG suffering. Your feedback please... more  

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Dear Sir, I have IGL Gas Connection in installed in a Flat in Delhi & a Standalone house in Noida. In both places there is no regular meter readings and once I even got a bill saying Gate locked , with a photo of a gate , which is neither mine , nor belonging to anyone in the entire neighborhood. I filed a written complaint at their help line , but barring the customary acknowledgement, there is no change in their attitude. The meter will be read if & when the person feels like more  
1. On many occasions bills are raised on adhoc basis without bothering to take actual readings. As rightly said adhoc should be on monthly average of last 6 months but IGL bills for 6 months consumption instead of 6 month average. This happened to me last year & after discussing with customer care, I refused to pay till it was rectified which took nearly 4 to 5 months. 2. If you call customer-care they will say you get reply in 15 days but never a reply comes. 3. Many times I have given my new mobile number but IGL does not bother to update it. 4. Even after taking reading it takes nearly 2 months to receive bill from IGL. So IGL must improve response time instead of behaving like a monopoly Company which is irritating. more  
Can the IGL Meter not be installed outside the apartment next to the Electricity Meter Board? This would enable the IGL/PNG reader accessibility and the consumer to pay according to the meter reading. Why install them inside the apartment, in the utility area? more  
Thanks for the feedback. As per regulations:
1. The billing is to be done as per actual meter reading.
2. In case the service provider could not take the meter reading for its own reasons, the company may seek information on the current reading from the consumer and raise the bill on the reading informed to the company
3. In case the meter reading could not be taken due to consumer cause, the bill is to be raised on provisional basis based on last 6 month average basis. The provisional bills are to be adjusted later based on the actual reading taken.
4. The issue of incorrect meter reading is to be resolved within 10 days.
5. the refund of the excess amount is to be adjusted in the next bill failing which the company is to pay interest at prime lending rates of SBI. more  
PNG Meter is being deliberately installed in the kitchen close to the burner. Reading can not be taken physically by the representative of IGL most of the time. IGL is also not defining the schedule of Meter Reading and Bill Raising. It would be convenient if a specific mobile number and email ID is defined by IGL enabling consumers to convey the reading on specified date range. It would facilitate IGL to raise bill and get the payment from Consumer. more  
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