AIRTEL WALLET [CASE:696925] GOT BLOCKED

Airtel Wallet give cash back on recharges. On 23rd Aug 2017 I put in the amount (Rs.5016) in the wallet so as I can use it for recharge of Airtel-DTH (valid till 24/8/2017). The moment I put the amount in wallet, a message flashed that "the amount is blocked" ? On 24/8/17 visited Airtel outlet for assistance/complaint. Customer Care at 400 contacted and as per their advice required KYC documents Aadhaar Card submitted. Till date the issue remains un-resolved. My money is stuck up in Airtel Wallet and unable to use this amount to recharge Airtel DTH whose validity has now expired? The worst experience with AIRTEL! more  

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As a thumb rule, there are three economical mode of payment which shall be preferred over any wallet payment. Credit Card, Debit card and internet banking. Credit card shall be preferable if there is no additional transaction fee as the consumer gets a credit for certain period depending upon the billing cycle. In case the transaction fee is being charged then in that case debit card and internet banking shall be preferable depending upon the payment system at merchant site as in both cases the payments gets debited to your account immediately. The wallets payment should be the last option when no other option exists. more  
I have never used any wallet so far. even though I use internet banking for most of my transactions. The credit / debit cards are very useful and reliable. One should not get lured by a promise of cash back. A credit card gives a cash back of 1% by way of reward points for the transactions done using it and it is safe. more  
Surinder ji, I must congratulate Airtel for the experience you have expressed. In my opinion we all must avoid all wallets. Most secured way is credit cards and these must be promoted with honest usage. When we achieve higher usage of credit cards, the transaction charges will go down and by regulation Government can fix the maximum limit of transaction charges on credit cards ensuring transparency in cashless transactions. more  
Airtel are the biggest cheats. Please take up a case with TRAI at secretary@trai.govt.in to teach them a lessen. Also write to PMO at "Interact with PM of India" to tell him what happens to e-transfer. more  
Sir since this problem is pertaining to wallet, TRAI may not be the authority for handling complaints of wallets. more  
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