12002 New Delhi-Habibganj Shatabdi Express

taken this train to Agra twice. Good train. Food can be better and it would be nice if waiters didnt behave as beggars for tips.

1. Cleanliness of coaches, toilets and vestibules - less said the better

2. Food - AWEFUL in capitals

3. Pantry Staff - needs immediate change or intensive training to deal with passengers

4. One can have the same food menu years on, if one is a regular traveller by this train.

5. As the train enters New Delhi Rly Stn, ragpickers start entering the coaches to collect bottles and leftovers. Many a times passengers find their luggage missing.

6. Porters (Coolies) / Taxi Drivers / Auto Rickshaw fellows all act like they have the right to fleece passengers.

7. Coaches need to be checked immediately for the passengers do not have a comfortable or smooth journey but many a times get scared due to high noise and jerks.

Same as 12001 but with few more points:

8. Train is mostly late in reaching Agra and Gwalior.

9. Journey time in both 12001 / 12002 has increased by almost 40 minutes with additional stoppages in each direction.

Suggest the train has following stoppages - Mathura (daily), Agra Cantt. (Daily), Dhaulpur (3 times a week), Morena (3 times a week laternatively with Dhaulpur), Gwalior (Daily), Jhansi (Daily) and Lalitpur (3 times a week).

10. One stop at BINA Jn. should be added 4 times a week (alternately with Lalitpur) as it now has many industries in vicinity and would be a good mode of travel for passengers.

11. It wood be a good idea to run an additional pair of Shatabdi Express on the same route but with reverse timings and following stoppages - Bhopal (Originating Station), Bina, Jhansi, Gwalior, Agra Cantt and Hazrat Nizamuddin as destination.

Good train. Except it starts too early. Getting to NDLS is a pain at 6 am due to jams. Food in train is average and waiters ask for tips as it its their right. Overall satisfied but could do better.