Hindustan Times

India's so called top media outlet

Whom It May Concern to,

I am writing this email with great disappointment with the kind of fraud OYO has done twice with me.

I booked three rooms in OYO 2974 Hotel Aastha Palace, Haridwar (BOOKING ID: CGZJ9086 booked by Prem Khandelwal over the phone at OYO help desk number +919313931393) on 09th May 2019 for one night, two days (27th May 2019). I paid INR 4902.00 in total via Net Banking.

However, I received a text message from OYO on 22nd May 2019 at 05:30 AM stating “Due to unavoidable circumstances, we need to change* your booking CGZJ9086 from OYO 2974 Hotel Aastha Palace to another hotel”. Click on link htts://www.oyorooms.com/upgrade-booking/72596583?utm_source=overbooking to select your new hotel. We are sorry for the inconvenience caused. Thanks for choosing OYO. *T&C Apply

Again at 11:34 AM, I received another text message from OYO,

Dear Guest, we are unable to reach your phone however, I never received any call from OYO. Your OYO has been shifted to a nearby property,Collection O30114 Pramila Inn.

Booking No:CGZJ9086

For help, call +919313931393 *TnC- Every guest must carry an original govt. issued address ID proof (PAN Cards not valid)

So, they changed my booking without taking my authorization giving a reason, this property has stopped receiving any bookings from OYO which was completely false.

The same reason they gave me last year in 2018 when I booked property in Gandhinagar, Gujarat through OYO.

When I contacted them on 24th May 2019 to know what's going on, I spoke with their Guest Manager Abhay, he canceled my booking as my requirements were not met. He sent me an email stating booking has been canceled and refund will be credited within 7-14 working days however, it has been more than 14th working days, I have not received my refund. I tried to contact them many times about it, however, ended up with the same response, you will receive a refund in some time.

So, lastly, I spoke with Guest Manager Erika Singhal, she was an unprofessional and giving false information over the phone. She straightforwardly denied of refund stating that I was denied check-in at the property as I did not have valid ID proof. I said I how could I check-in when I did not go to that property.

When I asked her, from where she was giving this information, she said, she checked with her ground department. When I said I have an email for the refund, she said, let me check it and place the call on hold. After that, she said, I will receive the refund within 24 hours.

Booking Details: OYO 12800 Hotel VLEE : Booking No.: OIDE5461, IRDE2519, ZIXP9078.

This booking was changed to a different property on 25th November 2018 one day before check-in

Booking Details: Booking Updated - OYO 2156 Hotel Isher International, Booking No. ZIXP9078.

This time, we decided to go to the Hotel VLEE just to check if OYO has given correct information that this property has withdrawn contract with OYO however, we were all shocked when we reached there. This property was well maintained by OYO authority after asking with the Hotel Manager.

So, we asked him to give us rooms however, he denied us to check-in and said, our property has been changed by OYO however, when we asked, why it was changed, he referred us to ask OYO. So, we threatened the hotel manager for calling the police for the false information.

After that, he contacted the OYO area manager that we are calling the police for false information, area manager Yatin Singhal said him to allow us to check-in.

We were 8 Guests, 6 were seniors. We got our rooms after 3 hours.

However, OYO has never apologized for this fraud.

Not only me, but there are also many complaints against OYO about the same thing with other Guests when I checked in a different forum online.

This is a very serious issue, OYO is playing with the sentiments of their Guest.

I want to raise this issue to the highest authority in India so that strict action must be taken against OYO so that this should not happen again with other guests booked with OYO.

It is my humble request to please investigate the business model OYO is following.

I am feeling very dejected the kind of behavior I have received from OYO.

I am yet to receive my refund. So, please help me to get the same as refund time frame has already crossed however, I am yet to fight for the refund.

There is no concept of customer service. Once you book the flat they provide absolute no assistance to their customers. They have developed a very intelligent process where once the flat is booked sales teams will hand over the account to Relationship manager RMs. Don’t get carries away with the name, these RMs will make you say that government workers are better than them. Most important thing ensure everything that is promised is obtained in writing. The RMs will simply not listen to promises made by sales teams.

Also do not expect any support from them for registration, only big builder that requires you to go and collect the registration documents, their argument is that they have 6000 flats if they can build so many flats and hire so many people for selling them cant they invest a little for having implants to aid customers.

They are like bank collection officer of old times… any delay and they will bomb you with interest and more interest and more interest….

I must admit that while the brand is huge, they don’t know C of Customer Service…. I will never recommend anyone to Lodha if they have any self-respect and are keen to keep that intact.

Very nice authentic Assamese food, fantastic ambiance, all times open

Hindustan Unilever

Timesdeal.com

Hindustan Foods

My name is Rajesh Sonakiya, I am 42 years old person working in private organization at Vapi-Gujarat.
I would like to expose the online shopping stores named ZEPMART/RIDDHI ENTERPRISE associated with an online shopping service JUNGLEE.COM which a part of Amazon.

I am a regular customer of Amazon and buying many items from them by online shopping.

During this Diwali festival season I have placed order for purchase of one LG MAKE LED TV- MODEL LG 32LB5820 80 CM (32 INCHES) FULL HD LED SMART TV (SILVER) through JUNGLEE.COM by their seller ZEP MART on 9th November 15.

Before placing the order I have enquired following information:
1. Junglee.com- It’s a part and parcel of Amazon group which is largest online store in India, I have moved ahead on the basis of previous good buying experience from Amazon.
2. ZEP MART- This supplier was shown in online seller list of Junglee.com-Before placing order I have checked the information available with their site regarding their name/address/phone number/policy etc. and keeping trust on Junglee.com place the order to ZEPMART that JUNGLEE.COM have already registered this seller on their site so they might have verified all the details.
3. About the paynimo payment gateway - First time I was using this gateway so I tried to get confirmation about this payment gateway and after knowing it that this is a part of ICICI group I moved ahead.


After placing order on 9th November 2015 I have received the e-mail confirmation by ZEP MART on same day “payment for my order was received to them and order was completed but these is no communication afterward from this seller neither any SMs so I have called on their Customer care mobile number 08527953847 which was given in the Zepmart customer care details, my call was picked up by person spelled his name as Hitesh, he told that within 72 hrs. I will get the dispatch confirmation by email.
But still i don’t have any update on my purchase.
But no communication done by this seller I have called t their Customer care mobile number 08527953847 many times but continuously found switched off.
They are neither responding on e-mail nor phone calls.
Then I understand very well that I was trapped by online fraud ZEPMART/RIDDHI ENTERPRISE.
I have searched the complaint against this seller on internet and found that this seller not only cheated me there are so many other persons are cheated by online shopping stores named ZEPMART/RIDDHI ENTERPRISE associated with an online shopping service JUNGLEE.COM which a part of Amazon.
The duration of this fraud 5 November 2015 to approx. 20 November 2015.
They have looted people like us in these 15 days.
I HAVE REGISTERED ONLINE COMPLAINT TO CYBER CRIME BRANCH OF DELHI AND GURGAON AND PRIME MINISTER PORTAL BUT THEY LEAST BOTHER ABOUT any common man because they don't know how the any person earning money and what he feels after such type of loot. They also know that facts such type of fraud person use this money for crime or illegal activities but they dam care of nation or its common people thats why not taking any action.
regards rajesh Sonakiya