Jet Airways

Very costly, poor service, deteriorating interior, horrible food and unmotivated uninspired inflight crew. They should stop supplying unpalatable food and not charge for it. Let the customer buy food if one needs. That will cut the cost and fare and will add to customer satisfaction.

Services have deteriorated.

Whenever there is a loss due to poor management, the passengers have to suffer. My entire family is a FF Programme Member of Jet Airways. Gradually there is a deterioration of services at all levels. They are offering fares , where the selection is quite complex , unless you are internet savvy. They should stop calling them selves as Full Service Carrier and a separate segment may be created as Soft Full Service. Revenues from ancillary sources is welcome but the differential meal system hurts most. Further Somehow this surge pricing has to be capped. Sir, whenever there is a scope, the private airlines jack up fares to exploit the situation. It is my humble suggestion that strict guidelines may be issued to the private carriers that in the event of following situations they just cannot increase the fares arbitrarily. For almost a decade I have drawn the kind attention of the government on this issue.
1. Shifting of masses during natural calamities.
2. Movements related to Defence situations and terror attacks.
3. Movements related to evacuation due to Medical Hazards
4.Enter into effective and transparent interline seat offer arrangements to carry passengers in view of strikes and flight disruptions
Additionally the airlines may be advised to display flight-wise availability of seats and the fares at the entry points of the airports. I have seen people struggling to find out fares , running from one airline counter to another, in case of deaths and other emergencies. One point display near the departure lounges of the airports may ease the situation for last moment travelers, more so those who are to travel in their moments of distress .

Work culture is deteriorating and some times come across very uncourteous staff.