Sony cell phone

A Consumer Electronics Giant

THE SENIOR DIRECTOR
'Customer Care [ if it exists]
XOLO CARE
CELL Division

Sir
I have attached my complaint sheet with my cell given to your Malad XOLO care shop on 15.3 2014 PUCHASED FROM innocence mahim WITHIN warranty
deleivery date 10.4 2014
On going to the shop for my cell we found the shop CLOSED!!!!!permanant
Calling the helpline 1800 301 00104 on many occassion we were misguided and mis- directed in Mumbai to varios shops of XOLO as under
a To Kandavili XOLO CARE SHOP
b to CHARNI ROAD XOLO CARE SHOP
BOTH THE VISITS ON MANY OCCASSIONS WAS WASTE OF TIME AS BOTH DID NOT HAVE THE CELL OR THE FILE ATTACHED
NOW EITHER YOU HAVE MISPLACES THE CELL OR BETTER you HAVE LOST ITSO AS WE PAID OVER 20,000 Rs for the same [ still under warranty] receipt with us
WE DEMAND FULL REFUND O THE VALUE OF THE CELL IMMEDIATLY WITHIN 7 Days as we have wasted tooo much time with your XOLO CARE EXCEUTIVES who are very rude and are misguiding us to varios shops where no cell is found
Await reply as Im going to newspapers and consumer guidance Society and Jago Grahak jago refund immediately full amount or we go to courts
Harrarased XOLO cell Customer


Aaron C T
Managing Director
DMCrepresentations India 0091 9867430775

Sony

Sony

As per information available on their website "Our goal is to make digital payments so easy, safe and universally accepted that people never feel the need to carry cash or cards again. We believe India is at the cusp of a new mobile revolution, which will change the way we manage our money on the go. We see ourselves facilitating this change, through technology and dogged customer centricity."

PhonePe.com

Shweta Chopra

XOLO Care
www.xolo.in

Finally am going to Police station for NOT giving my cell phone and lost by your company service station as attached

Thanks for XOLOCARE !!!
aaron
9867430775

---------- Forwarded message ----------
From: aaron C.T <dmcreps@gmail.com>
Date: Wed, Sep 24, 2014 at 10:58 AM
Subject: Re: XOLO - Customer Care & Support
To: Xolo Care <care@xolo.in>, Pooja Misra Misra Khaitan <pooja@consumerconexion.org>, "bejonmisra@consumerconexion.org" <bejonmisra@consumerconexion.org>, Consumer Conexion <consumerconexionhelpline@gmail.com>, CONSUMERGUIDANCE@vsnl.com, editor@timesgroup.com, "aaron C.T" <dmcreps@gmail.com>


Aaron Clementino Aaron Clementino

REPEATING AGAIN FOR THE 4TH TIME !!! ON THE PHONE AND EMAILS

WORK ORDER NUMBER 310000303667 .

.IMEI 911300450067873 DATED14/04 / 2014

DEVICE HEATING AND HANGING,IS A MAJOR COMPLAINT ON YOUR FACEBOOK PAGE !!!!!!

,GIVEN FOR SERVICE CENTER IN APRIL 2014 ,,,CELL NOT FOUND TILL TODAY SEPT 22ND !!!

PL GIVE ME REFUND OR NEW SET AS DONE BY APPLE.. AS YOU HAVE LOST THE CELL AND THE SAME IS NOT TRACEABLE FOR OVER 5 MONTHS...

ALL IM GETTING IS EMAILS FROM YOUR OFFICE AND NO REFUND & NO ACTION!!!

AARON

CC CONSUMER GUIDANCE SOCIETY
CC JAGO GRAHAK JAGO
CC FACEBOOK ACCOUNT ON XOLO
CC POLICE STATION

I have purchased a Laptop from above place, It was a defective piece, I have taken to Sony service center for repair, kept there for 3 months, contacted SONY India by email and over phone in these 3 months, no response. Absolutely 3rd graded support. I can not Trust SONY any more. I still have that defective piece with me.

DO NOT BUY ANY PRODUCT OF SONY, CHECK PEOPLE REVIEW ON THEIR FACEBOOK PROFILE

The Sony mobiles / smartphones has a very high rate of manufacturing defects. It being sold through various franchises and the OEM showrooms and it shows up issues within a month - dead mobile, quick over-heating, very low audio output, the software hang-up etc. One can do google search for Sony Mobile complaints and thousands of complaints will be listed.

Instead of replacing the faulty set, the OEM has the policy of repairing/re-conditioning the set. Hence, purchase of Sony sets (China Production) may be avoided.

Dealing in mobile phones , tablets ,CCTV & accessories