staff at this bank should be customer friendly, formalities to be completed with ease to all the customers. Bank products and services to be promoted now and then to all the customers. Even after many private players available in this country, many people still depend on public sector banks due to faith in government. That needs to be recognised by the staff and serve public accordingly. Need customer friendly training at all levels and ensure each and every staff are followiing. Staff at all branches should be present in the branch before their day starts as per banking Before Opening Day ( BOD). When they (staff) are cautious on End of Day ( EOD) and leaving their seats, the same should be followed on time attendance too.