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REFUND not processed though confirmed

Signed 5/3000
Online Signatures: 5
happyfares_IMG_20220606_150520_12072022040415.jpg
To
TRAVELOGY
help@happyfares.in
I booked 2 tickets on 20 april on happyfares via skyscanner. received only 1 PNR, 2nd tkt wasnt issued nor refund processed upto june after multiple followups. Confirm tkt was asked to cancel via email & call on 22 april ,for which received confirmation & "refund initiated" in email ,whatssapp fb twitter posts too with penalty of 12000/ which I agreed but REFUND WAS NEVER PROCESSED. 15 may happyfares called to ask if we were boarding flight on 16 may ??!! emails calls went unanswered for weeks . then excuses STARTED - ticket was not cancelled , PNR was active, after I started tagging happyfares on social media in JUNE am told via email ticket was non refundable -for ticket of May 16 that was cancelled on 22 april. though even ticket shows cancellation penalty 3000/ upto 72 hours !!!
WHY WASNT TICKET CANCELED WHEN ASKED TO ON 21 APRIL ? WHY WASNT I EVER TOLD BEFORE 16 MAY TICKET WAS NON REFUNDABLE? HOW WAS I GIVEN CONFIRMATION OF REFUND MULTIPLE TIMES ? LAST EXCUSE I CANNOT BOOK as a travel agent !! WHY DIDNT THESE REASONS COME IN BEFORE TRAVEL DATE ?i WOUDNT HAVE CANCELLED TICKET THEN & SURELY TRAVEL AGENT booking OR NOT HAPPYFARES WOULD HAVE HONOURED TICKETS AS PREVIOUSLY DONE SINCE they were GETTING BUSINESS . all these excuses come up only when we demand REFUND !!!!
The Petition was also marked to:

 - anu.chagti@nic.in
 -  jsskm.moca@nic.in
 -  vineet.mathur68@nic.in
 -  feedback-dgca@gov.in
 - shanti@travelogy.in
 - tickets@travelogy.in
Connected ConsumersJul 12
5 Online Signatures
    Viewed by 46
      SUDHAKAR MANDREKAR
      Exactly, there are number if frauds. Normally small town people, villages, even main city people also get trapped. Now its a time to make every one alert about on line transactions. All villagers, cities and the locality wise citizens should educate people around their area locality about online transactions.
      Even police also can update the people in good way to understand fraud. more  
      Aug 29
      S. B. Tripathi (Expert)
      Book tickets on trust worthy websites only. There are a number of websites & apps which cheat in the name of cheap flights. more  
      Aug 29

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