Indian Rail is very fast in loading its passengers with extra indirect financial burden but it is too slow in providing any amenities of convenience to its passengers. One can imagine its sincerity when installation of a lift takes 2/3 years. In Raipur station, a lift is under installation for last 3 years and the installation is still going on.
Further, there is no use of providing one lift or escalator to a station having more than one platform and it does not provide any kind of convenience to the needy passengers in any way. Railway should first provide lift/escalator to each of the platforms of the most important and premium stations.
However, improvement in different ares of its functioning is noticeable since taking over the reign of the country by the new government.