My father is 87 yrs old retired Defence employee and is a dementia patient. He has his pension a/c in UBI Barrackpore branch, West Bengal. However since he mostly stays with me near Deshapriya park area, Kolkata, so we try to submit his life certificate at the UBI Branch Lake Road, Kolkata. Unfortunately the online system at Lake road branch does not allow the branch to do so as a result the Lake Road branch had to send the life certificate to Barrackpore Branch. Such systemic issues should be resolved. A pensioner should be able to submit the life certificate at any branch in India.