This service is pathetic, just like govt offices. For one, their charges are high and in return they give less Mpbs. Once the 2 Mpbs is over, the speed comes down to 512 kbps which even a snail can be faster. Also their customer service is bad, no one speaks in English and they do not respond correctly to the complaints. I had used this service provider as I wanted an address proof for past three years however now I have disconnected it as I had shifted my house and had given the necessary documents to shift my phone/broadband connection but it was not done for almost one month and I was getting bills to pay. Inspite of repeated visits to the office in South City and phone calls, they did not shiift the line. I got fed up and disconnected the connection.