Charging of convenience fee must stop - Consumer Minsitry act pls

Why do services like booking tickets (flights, movies, whatever have you) apply a convenience charge for online transactions? Isn’t the customer making it more convenient for them by not requiring a salesperson, physical space etc? On the contrary they should pass on the savings.

Why is consumer ministry not active on such issues. They must take it up. more  

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This is like Service Charge, Conveyance Charge, Processing Charge etc . more  
I really wonder whether there is any ministry reading pòsts and acting. Seems a tool is given to consumers for playing. They don't have data on how many actions have been taken, how many are penalised. The so called Babus seating are just for name sake. Atleast for me, it is waste of time sharing grievances in this forum which gas no power nor any willingness more  
Charging convenience fee on each transaction more  
This pvr is big crook more  
1.When internet and telecom charges are falling why SMS charges every quarter from bank customer 2.If required may be charged on actual no of SMS sent. Charging at equal rate from everybody is not justified. 3. If bank fail to send SMS due to any reason they must pay compensation more  
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