Ecommerce Rules must solve for this
Myntra lost a friends order paid for in advance. Calls didnt go through. Messages didnt elicit a response. And finally responding with attached.
Can this circle and consumer affairs ministry find a solution for this mess? more
Can this circle and consumer affairs ministry find a solution for this mess? more
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Courier delivery boys bother little for delivery of pre-paid parcels. They simply hand over the packets at the given address without proper identification of the person receiving the delivery and without obtaining any acknowledgement, while they need to take adequate caution on delivery of prepaid parcels resulting in such mess. Existing system must be changed. more
Aug 11
In case the order was not received on the due date provided by the seller, an e-mail or SMS should be send to the sender which could be on record. I believe e-mail and SMS are accepted in the court of law as legal means of communication. more
Aug 09
These companies have their own hidden rules, which no where reflect in given details of product or return policy.In case of not getting product or refund , who is the right person to be contacted by Email or message. becuase, it takes hours on customer care to tell whole story. deadline of 5 days is fixed by company, material is sent by company,any challan, physical varification of quantity despatched by stores, and courier delivery proof should be varified by company. but they dont bother for all this , because they get money in advance. more
Aug 09
Customer care department has nowhere a specific time line. If such Ombudsman Grivence cell has to be there. Now there is provision, you can write about foul play by companies- shares department of BSE To companies, head Malpractice by company. Write it All will come running more
Aug 08
