Flipkart fooling and looting customers

Booked the order with Flipkart on 24th March 2020 for Product - Realme C3 mobile phone. The last product location updated was for Bhivandi location on 5th May 2020 and there was no status change till the end. The delay in product delivery due to lockdown restriction can be accepted. Even after lockdown was opened up and the delivery of non essential items resumed the product was not delivered.
On 1st July 2020 received a notification from Flipkart stating that order has been cancelled and if i still need the delivery of product I should book it again.
At the time when order was booked the product cost was 7999 Rupees. But now due to increase in GST and price fluctuations the same product cost has gone upto 10000 Rupees on Flipkart website itself. Hence booking another order clearly means that I'll have to pay more money from my pocket which is not possible for me.
Multiple dates were given for product delivery and even after giving multiple dates the product was not delivered.

As per the call that I had received from Flipkart team on 28th June 2020, I was asked if I am interested in cancelling the order. I had mentioned out that I am not interested in canceling the order. Inspite of that my order was cancelled.
On the same call I suggested Flipkart team to provide me option to change the shipping address to another address location where as per their records the delivery of non-essential items are allowed. But Flipkart support team refused to do so saying its not possible after product shipment.

The booking amount of the product has been credited back in my account on 3rd July 2020.

After keeping the customer waiting for more than 3 months the order has been cancelled which is completely not acceptable.

Such action from Flipkart denotes that they have used customers money for three months and then cancelled the order and returned the booking amount. It also denotes that customer is of least importance to Flipkart. This is a kind of fraudulent action it seems to be carried out by the company that when market value price of product increases they cancel the product themselves in order to gain higher profit margins.

I had trusted and relied on Flipkart for the product whereas I could have booked the same product from other sources at the time of booking. Hence it is Flipkart's responsibility to deliver the product in same price and in acceptable timeframe.
did raise ticket for this with Flipkart support team but my ticket was closed which has been reopened by me. When spoke to customer care executive, I am being told that the order was cancelled by Seller. more  

View all 13 comments Below 13 comments
Go to criminal court. more  
Had Flipkart done same thing if it was in U S A or Europe?Never.This shows how lax our rules are?They are pro rich companies and anti towards customer.This needs introspection by concerned agencies. more  
Sir, our rules should be sufficient may be better than USA.. their citizens do not accept any deficiency . Problem is within us as we mostly keep quiet. more  
Many have faced similar situation and it is with almost every e-commerce company, Good luck to online buyers who do not wish to step out of their home. I always prefer purchasing from brick & wall store, at least I can check and have a feel of what I am buying and receive it as soon as I pay for it more  
Even though Flipkart is a reputed company, still many complaints are raised, some may be genuine, but it is not expected. more  
I have faced this and since I have experienced it I am sure other complains are also genuine. Yes it is possible that some may be false but its probablity seems to be low as type of issues mentioned by others that I have checked portray same type of response from Flipkart team. more  
Flipkart is now in firangi hands. This is well expected. more  
Post a Comment

Related Posts

    • AmazonIN cheats.

      Bought a Godrej refrigerator through AmazonIN portal effecting full payment of a rupee less than 30K through credit card. Placed order on 18th February 2025 and the product got delivered...

      By AJ Purushothaman
      /
    • Jio fiber adamant approach towards Address correction matter

      This feed is not related to any product or services, but towards stupid approach of Jio Fiber towards the customer in not correcting the Address fetched incorrectly by their system and accordingly ...

      By Sunil Shah
      /
    • INDIA HAS SUFFICIENT LAWS WITH TEETH for CONSUMER PROTECTION. SHOULD MAKE USE OF THEM :

      1. Consumer Protection Act, 2019 This Act safeguards consumers against unfair trade practices, including excessive pricing. 2. Other Relevant Laws: *Competition Act, 2002: Pro...

      By Jayakumar Daniel
      /
    • PROFITEERING VS. PROFIT MAKING - DELHI TO VARANASI AIRFARE FOR KUMBH MELA :

      PROFITEERING VS. PROFIT MAKING - Profit making and profiteering are fundamentally different concepts. While profit making is the natural result of a business operating efficiently and successfully...

      By Jayakumar Daniel
      /
    • Oyo ban on unmarried couples

      Retrograde step. Indecent too . Who is Oyo to verify marriage certificates ? And on what authority ? Isn't it discrimination based on social status ? If this trend picks up ...

      By Mathai Kuriakose
      /
    • Oyo usage by unmarried couples

      I know atleast 3 girls in Delhi and UP who have been going to Oyo with their boyfriends for romance from college and tuitions. Glad they are stopping this practice but i think its easier...

      By Parvati Sharma
      /
    • Lets have no GST january say some

      No GST january. Fully avoidable: Cars, mobile, laptop,washing machine,hotel, vacation, restaurants, zomato, amazon. Avoid if possible: petrol, recharges, ola, uber, credit ca...

      By Sudesh Rai
      /
    • GST of 35%

      The proposed increase of the Goods and Services Tax (GST) on 150 items, including quality footwear, shoes, clothing, and more, to 35% requires a reevaluation of consumption patterns. If this policy...

      By Mohit Jain
      /
    • It's me Sutirtha from West Bengal. I want to share my frustrating experience with Reliance Life Insurance, where I was repeatedly misled by their representatives: 1. In August 2024, I bought P...

      By Sutirtha Ghosal
      /
    • Beware of Star Health and Care insurance

      Star and Care stand out in people having horrible claims experience and claim rejection I have seen both these insurers reject claims for illogical reasons. They seem to delay claim...

      By Naina Mittal
      /
    • Inland letter from LIC without any information

      A couple of days back, I received 2 letters from LIC. It started this "Dear Policyholder...". It was an intimation of maturity or survival benefit for the policy. Nowhere was the policy number me...

      By Padmanabhan G
      /
Share
Enter your email and mobile number and we will send you the instructions

Note - The email can sometime gets delivered to the spam folder, so the instruction will be send to your mobile as well

All My Circles
Invite to
(Maximum 500 email ids allowed.)