LG India improper after sale service
To whom so ever it is concerned,
It’s highly disappointing to have no proper response from the company like LG.
I had complained for my fridge not working around 22 Dec 2018. The engineer came on 26/12/18. With job number 181226096159, TCR No S28229, invoice no 4078, I was charged visit charges of Rs 285. However, the issue is not resolved till now. I was told that the part which is spoilt can’t be replaced. I was told compensation of Rs .....
My concern is
1) can I get another fridge in that amount.
2)Who is going to compensate for the inconvenience caused for more then 15 days n more till there is any solution.
3) does company expect an middle class person to spend 40,000 -50,000 rs every few years for electronics.
4) why does company assemble parts which they can’t replace or repair.
It’s my humble request to kindly address my problem appropriately and as early as possible. Please understand that this is serious inconvenience and I may need to reach national consumer helpline.
I need in written what ever it is.
Thanks more
It’s highly disappointing to have no proper response from the company like LG.
I had complained for my fridge not working around 22 Dec 2018. The engineer came on 26/12/18. With job number 181226096159, TCR No S28229, invoice no 4078, I was charged visit charges of Rs 285. However, the issue is not resolved till now. I was told that the part which is spoilt can’t be replaced. I was told compensation of Rs .....
My concern is
1) can I get another fridge in that amount.
2)Who is going to compensate for the inconvenience caused for more then 15 days n more till there is any solution.
3) does company expect an middle class person to spend 40,000 -50,000 rs every few years for electronics.
4) why does company assemble parts which they can’t replace or repair.
It’s my humble request to kindly address my problem appropriately and as early as possible. Please understand that this is serious inconvenience and I may need to reach national consumer helpline.
I need in written what ever it is.
Thanks more
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View all 23 comments Below 23 comments
Yes, it is a fact that many companies are not giving good after sales services and the cost of AMC has increased abnormally. more
Jan 14
Very poor after sales and service in India. consumer court only solve your problem after fighting at least 3 yr. more
Jan 14
No one bothers to take care of items once sold. The buyer is at the mercy of companies. Unless we have strong consumer crusade , nothing will happen and people will suffer. more
Jan 13
I had worst of experience from LG on buying from known branded companies. AC defective replaced by another repaired one which did not work and they stopped responding to whatever you do. more
Jan 11
Go to consumer help line and wait, 2- register your complain with reference number of online complain on national consumer redressal system.. after all if problem remain ,go to consumer forum with all above said details.. contact me on deepsdp786@gmail.com ..if u need any help... Good luck more
Jan 11
