Zomato pathetic service and FSSAI lame attitude
On July 24, 2019, I ordered a 500-gram cake from Zomato on my sister's birth anniversary which turned out to be 400 grams in real, including its cardboard base. I complained to Zomato Support and later to the shop owner but nothing happened.
I found that the shop was selling goods without a license and that there were two shops on the same address selling the same as a bakery.
On 1 August, I submitted a complaint to FSSAI where it was written that you will get your reply within 30 days. But to date, there is no answer.
Date: 20/03/2020
Still, showing "Action required by DO".(attached image)
After that, I saw in Zomato that the shop had taken its 1-year license which has validity till 5 September 2020( starting from 5 September 2019).
If the FSSAI would have taken an action, the shop would have faced a fine of Rs 5 lakh.
I even contacted the Instagram handle of FSSAI but I did not get any positive response and just lame excuses.
I want to ask the community what can I do?
Should I file an RTI?
Doesn't Zomato display the license number on the shop page? Is there any law on Online food companies? If yes, Can u send the link?
I have seen many times license is not displayed on the shop pages.
One of the objectives of this answer is to make everyone aware. When you order something from Zomato or other, first check the license of that shop and *in case* you have ordered any *weighing* item then do definitely check its weight. more
I found that the shop was selling goods without a license and that there were two shops on the same address selling the same as a bakery.
On 1 August, I submitted a complaint to FSSAI where it was written that you will get your reply within 30 days. But to date, there is no answer.
Date: 20/03/2020
Still, showing "Action required by DO".(attached image)
After that, I saw in Zomato that the shop had taken its 1-year license which has validity till 5 September 2020( starting from 5 September 2019).
If the FSSAI would have taken an action, the shop would have faced a fine of Rs 5 lakh.
I even contacted the Instagram handle of FSSAI but I did not get any positive response and just lame excuses.
I want to ask the community what can I do?
Should I file an RTI?
Doesn't Zomato display the license number on the shop page? Is there any law on Online food companies? If yes, Can u send the link?
I have seen many times license is not displayed on the shop pages.
One of the objectives of this answer is to make everyone aware. When you order something from Zomato or other, first check the license of that shop and *in case* you have ordered any *weighing* item then do definitely check its weight. more
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