Dark Pattern issues with UPI/Wallets

Since the pandemic, the adoption of UPI as a payment mechanism has drastically increased. Various platforms are using different incentives to attract and retain consumers. However, at times, platforms mislead consumers through advertising that claims cashbacks which are not real cashbacks but just a chance to win one.

With this post, we seek your inputs on any manipulative practices or dark patterns you have observed from the UPI/payment platforms you generally use. These can range from misleading ads to hidden charges and everything in between would like to seek your inputs on all issues that you have experienced.

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View all 209 comments Below 209 comments
A couple of years ago, we used to get some cash back. However, its virtually dried up now and the incentives on offer are mostly click baits / bogus. They try to push all kinds of things and make it appear like a benefit. there uis hardly any useful offer. more  
I am using G-pay for convenience and ignore the scratch cards offered after every payment. more  
online payment channels offers like what Batha mentions and it is irrelevant because we will never use them.We need to be careful in using this more  
Yes, Gpay and Paytm both advertise cashbacks/gift cards, but the gift cards given are for items that I never will use and they know that cause they monitor my payment pattern to which vendors I buy items from. However I choose to pay thru these UPI platforms because of convenience and not fir gift cards or cashback. more  
UPI has no major issues except that you can't cancel an account easily if there is a standing instruction...it should further encourage to remove paper currency above Rs 100 by not charging any platform fee which occurs with some merchants/intermediaries more  
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