Food / Service on Shatabdi Trains
The cost of providing the above Food service on Shatabdi trains is included in the ticket cost. The Railways should take an example from the Airlines on how to improve the service and cut out unnecessary steps as well as follow a simple method of serving and collecting of the food trays.
1) For a start one would have observed that a 1 ltr bottle of water is first supplied to all passengers, this should be changed to giving out smaller 200 ml bottles which could be replenished if requested for by the passenger.Most times the unused/partly used bottles are left behind at the end of the journey.
2) Of late I find that only one brand of news paper is being provided, whereas earlier there was a choice of 3 or 4 news papers. Pl reintroduce this option, so that passengers can exchange reading material if required.
3) Quality of food being supplied has deteriorated instead of improving.This needs to be looked into and corrected. Many a time the items served are not eatable especially dried chapatis .
4) The mess created by the servers in the pantry area needs to be stopped and instructions given on how to ensure that the coach is kept clean. TTE's should be asked to keep a check on this aspect and warn delinquent contractors /impose fines.
5) Instead of the servers constantly walking about serving the passengers, design a small trolley for food trays which can move along the aisle , so that serving can be done in a simple manner as in aircrafts.
6) Cleanliness in the Pantry area needs to be enforced and frequent checks by railway staff / TTE's should be carried out with warnings issued to the errant contractors, who should be finned and contracts cancelled in case of repeat warnings.
7) Complaint register should be available in each coach ( prominently displayed) to record passengers complaints.
8) Introduce a system of feed back from passengers based on which the contracts of the food contractors will be renewed/cancelled.
9) Passengers should be advised not to place their empty trays/cups etc below their seats and instead take the trouble to hand over the same to the food servers.
10) Lastly Toilets need to be kept clean which is the responsibility of not only the Railways but also the passengers who need to be educated.
Let us all jointly make travelling by the Indian Railways an enjoyable experience. more
1) For a start one would have observed that a 1 ltr bottle of water is first supplied to all passengers, this should be changed to giving out smaller 200 ml bottles which could be replenished if requested for by the passenger.Most times the unused/partly used bottles are left behind at the end of the journey.
2) Of late I find that only one brand of news paper is being provided, whereas earlier there was a choice of 3 or 4 news papers. Pl reintroduce this option, so that passengers can exchange reading material if required.
3) Quality of food being supplied has deteriorated instead of improving.This needs to be looked into and corrected. Many a time the items served are not eatable especially dried chapatis .
4) The mess created by the servers in the pantry area needs to be stopped and instructions given on how to ensure that the coach is kept clean. TTE's should be asked to keep a check on this aspect and warn delinquent contractors /impose fines.
5) Instead of the servers constantly walking about serving the passengers, design a small trolley for food trays which can move along the aisle , so that serving can be done in a simple manner as in aircrafts.
6) Cleanliness in the Pantry area needs to be enforced and frequent checks by railway staff / TTE's should be carried out with warnings issued to the errant contractors, who should be finned and contracts cancelled in case of repeat warnings.
7) Complaint register should be available in each coach ( prominently displayed) to record passengers complaints.
8) Introduce a system of feed back from passengers based on which the contracts of the food contractors will be renewed/cancelled.
9) Passengers should be advised not to place their empty trays/cups etc below their seats and instead take the trouble to hand over the same to the food servers.
10) Lastly Toilets need to be kept clean which is the responsibility of not only the Railways but also the passengers who need to be educated.
Let us all jointly make travelling by the Indian Railways an enjoyable experience. more
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If you want it within time, just pay some bakhshish and see how fat you get the card. Please understand the working of Railway. It is Indian Railway. Why Babu should issue card without getting Ransom, their birth right. Try to live in India. more
May 06
All these are true also in Rajdhani Exp and Durando Exp running along Konkan Route. But the worst is that the pantry boys come with a tray demanding for tips for the worst food/service provided to the passengers. We pay for the food and service provided but then why these boys go around collecting tip. Sometimes they demand and also abuse passengers who do not pay. This practice has to be stopped to save the image of Indian Railways because foreign passengers wonder why tip has to be paid. more
Apr 02
We are trying to cleanliness of all. I don't want to mention for AIR PASSENGERS, BUT WHY THE INCIDENT HAPPENED IN RAJDHANI EXPRESS FROM SDAH TO NEW DELHI. IT'S REALLY VERY PAINFUL. PASSENGERS ARE OUR MAIN CONCERN. WE ARE FOR THEM. SO WHAT HAPPENED, IT'S BETTER TO FORGET PAST. NOW IT'S TIME TO THINK ABOUT REMEDY. GOOD FOOD AND DRINK HAVE TO SUPPLY TO THE PASSENGERS. IT'S OUR PRODUCTS SALE TO THE PASSENGERS AS IT IS PRECIOUS PROMISE TO THEM. CONGRATULATIONS FOR GIVING SUCH ADVICE. more
Apr 02
Like the facility at the airports, there should be provision of special toilets for the challenged passengers. It will be still better if this can be provided in the selected coaches too. more
Apr 02
